After-sales Service Related
Production and Customization
Trade Related
After-sales Service Related

After-sales Service Related

Can I use mains or generator power to run the pump on cloudy day?

When cloudy days reduce the efficiency of solar panels, you might wonder if it's possible to use mains or generator power to run an AC/DC solar pump. Let's explore this option and understand the alternatives available to ensure uninterrupted operation even when solar energy is limited. AC/DC solar pumps are designed to be powered by solar energy, but during cloudy days or when solar energy is insufficient, using an alternative power source can be a viable solution. Here are some factors to consider before opting for mains or generator power: 1. Availability of Mains Power: If your location has access to mains power, you can connect your AC/DC solar pump to the grid and use it as a backup during cloudy days. This way, when solar energy is insufficient, you can switch to mains power to continue running the pump. However, it's important to note that using mains power as a backup may increase your energy costs as you'll be consuming electricity from the grid. 2. Generator Power as a Backup: In areas where mains power is not available or unreliable, using a generator can provide an alternative solution. You can connect your AC/DC solar pump to a generator to supply the necessary power during cloudy days or when solar energy is limited. Ensure that the generator you choose has the capacity to meet the power requirements of your pump system. Consider factors such as the generator's power output, fuel availability, and maintenance requirements before relying on it as a backup power source. 

How far can I install the solar panels from the pump?

Installing solar panels to power a pump can be a cost-effective and environmentally friendly solution. The distance between the solar panels and the pump is an important factor to consider for efficient and reliable operation. Let's explore the optimal distance and other key considerations when determining the installation location for your solar panels. Optimal distance:Ideally, the solar panels should be installed as close to the pump as possible to minimize energy losses due to long cable runs.The recommended maximum distance between the solar panels and the pump is typically around 100 to 200 feet (30 to 60 meters). However, this may vary depending on factors such as the pump's power requirements and the type of wiring used.Power loss considerations:The longer the distance between the solar panels and the pump, the greater the power loss due to resistive losses in the cables.Thicker cables with lower resistance can help minimize power loss over longer distances. Using high-quality cables specifically designed for solar applications is crucial.If the distance between the solar panels and the pump exceeds the recommended limit, consider using power optimizers or voltage boosters to compensate for the power loss.Voltage drop:Voltage drop occurs when the voltage decreases as it travels through the cables. Excessive voltage drop can affect the pump's performance and efficiency.To minimize voltage drop, it's important to select the appropriate cable size based on the distance and power requirements of the pump. Mounting considerations:Ensure the solar panels are installed in a location that receives optimal sunlight throughout the day. Shading from nearby trees, buildings, or other obstructions can reduce the panel's efficiency.

Can the speed of the solar pump be adjusted?

Yes, our MPPT controller supports modifying the speed, if you need you can send me a video on how to modify the speed of the solar water pump,

Can I run this pump on an existing solar installation?

It is possible to run the pump directly off of a battery bank. You will need to make sure that the voltage of the battery bank falls within the input range of the controller.

How do I determine the number of panels needed for my solar pump?

The easiest way to determine this is to add 1.3 times on top of the pump wattage for minimum requirements and recommended would be 1.4 times. I.e. a 500w pump requires minimum 650w and recommended 700w to operate.

What should I do if there is a problem with the TPON water pump I purchased?

If you encounter after-sales problems of TPON solar well pump kit, please contact me as soon as possible and take a video and photo of the water pump and controller for me. I will send the video and controller to our engineer for viewing, and our engineer will tell you how to pass Commissioning returns the pump to normal operation. If the pump part or controller is damaged, we will send you new parts free of charge.

How long is the warranty period for the TPON solar kit for water pump?

We provide 18 months warranty for every TPON small solar water pump.

Can I use my own forwarder?

TPON solar water pump factory takes pride in providing high-quality solar water pumps to customers worldwide. We understand that shipping is an essential aspect of the purchasing process, and we strive to offer efficient and reliable shipping solutions to meet our customers' needs.Can Customers Use Their Own Forwarder?A shipping forwarder acts as an intermediary between the manufacturer and the customer, managing the logistics and transportation of goods. At TPON, we recognize that some customers may have established relationships with their preferred forwarders. We value your preferences and aim to accommodate your requirements to the best of our ability.TPON's Policy on Customers Using Their Own ForwarderTPON solar water pump factory allows customers to use their own forwarder for shipping if they so desire. We understand the importance of maintaining strong relationships with your trusted logistics partners. By choosing your own forwarder, you can continue working with a shipping company you are familiar with, ensuring a seamless experience from start to finish.

How long can I get your reply after I send you inquiry?

At TPON Solar Pump Factory, we recognize the importance of addressing your inquiries promptly. We have implemented a well-defined response time policy to ensure that you receive a timely and comprehensive reply. Our dedicated team of customer service representatives is trained to handle inquiries efficiently, providing you with the information you need to move forward.Response Time on Business DaysWhen you submit an inquiry on a business day, you can expect a response from TPON Solar Pump Factory within 3-8 hours. We understand that time is of the essence, and our team works diligently to provide you with a prompt and personalized reply. We prioritize our customers' needs and strive to address your inquiries with utmost efficiency.Response Time on WeekendsEven during weekends, we understand that your inquiries are important and time-sensitive. While our response time may be slightly extended, we still commit to replying within 12 hours on Saturdays and Sundays. We believe in maintaining consistent communication and ensuring that your inquiries are not left unanswered, even on weekends.Urgent InquiriesWe understand that some inquiries may require immediate attention due to their urgent nature. If you have an inquiry that cannot wait, we encourage you to reach out to us by phone. By calling our dedicated customer service line, you can communicate your urgent request directly, and we will prioritize it accordingly. Your satisfaction and timely support are our utmost priority.24/7 AvailabilityAt TPON Solar Pump Factory, we aim to provide you with exceptional customer service at all times. Therefore, we welcome your phone calls 24 hours a day, 7 days a week. We understand that emergencies

What is the delivery time?

Delivery time plays a crucial role in customer satisfaction. When customers place an order, they have certain expectations regarding when they will receive their products. A delayed delivery can lead to frustration and inconvenience. TPON recognizes this and strives to meet and exceed customer expectations by ensuring timely deliveries.TPON Solar Water Pump Factory's Delivery Time PolicyAt TPON, we value our customers and aim to deliver their solar water pumps promptly. Our general delivery time is set between 5 to 30 days after receiving the advanced deposit, depending on the number of solar pumps ordered. This policy allows us to manage orders efficiently while maintaining our commitment to quality.Factors Influencing Delivery TimeSeveral factors can affect the delivery time of solar water pumps. Understanding these factors helps us provide accurate estimates to our customers:Manufacturing Process and Lead Time: The production process for solar water pumps involves various stages, including assembly, testing, and quality control. The time required for each step contributes to the overall delivery time.Availability of Raw Materials: TPON ensures a stable supply chain of raw materials to prevent delays. However, occasional disruptions or shortages in the availability of specific components can impact the delivery schedule.Order Volume and Production Capacity: The number of orders received and the production capacity at a given time can influence delivery time. During peak seasons or high-demand periods, additional time may be needed to fulfill orders.Shipping and Logistics Considerations: Once the solar water pumps are manufactured, efficient shipping and logistics are essential for on-time delivery. Factors such as transportation routes, customs clearance, and carrier availability can affect delivery schedules.Steps Taken by TPON to Ensure Timely DeliveryTPON Solar Water Pump Factory employs various strategies and practices to maintain timely deliveries:Streamlined Production and Quality Control Processes: We have optimized our production and quality control processes to minimize lead time while ensuring product quality. Continuous improvement and efficiency enhancements help us meet delivery deadlines.Inventory Management Strategies: TPON maintains a well-organized inventory system that enables us to monitor stock levels and plan production accordingly. This ensures that we have the necessary components in stock to avoid delays.Collaboration with Reliable Shipping Partners: We work closely with reliable shipping partners who specialize in transporting our products. This collaboration allows us to leverage their expertise in logistics, reducing the risk of delays during transportation.Customization and Delivery TimeTPON understands that customers may have specific requirements and may request customizations for their solar water pumps. While customization adds complexity to the production process, we aim to accommodate these requests without compromising delivery time.Clear communication with customers is essential to manage expectations when customization is involved. We provide accurate estimates of delivery time based on the scope and complexity of the requested customizations. This ensures transparency and helps us align our production processes accordingly.Handling Unforeseen CircumstancesDespite careful planning and efficient processes, unforeseen circumstances can arise that may impact delivery schedules. TPON acknowledges this possibility and takes immediate action to address such situations. In the event of unexpected delays, we proactively communicate with customers, providing regular updates and alternative solutions whenever possible. Our dedicated customer support team is always available to address concerns and provide assistance.Customer Satisfaction and FeedbackTPON Solar Water Pump Factory places great importance on customer satisfaction. We believe that timely delivery is a crucial aspect of a positive customer experience. Feedback from our customers helps us identify areas for improvement and refine our processes continuously. We value our customers' opinions and use their feedback to enhance our products and services further.ConclusionAt TPON Solar Water Pump Factory, we understand the significance of timely delivery for our customers. Our commitment to efficiency, quality, and effective communication enables us to meet delivery deadlines consistently. Whether it's a standard order or a customized request, we strive to fulfill our customers' expectations.  By maintaining strong relationships with our shipping partners and continuously improving our processes, TPON ensures a smooth and reliable delivery experience.